Descrição da Vaga
Additional Information: This hotel is owned and operated by an independent
franchisee, Selenta Hospitality Manco, S.L.,. The franchisee is a separate
company and a separate employer from Marriott International, Inc. The
franchisee solely controls all aspects of the hotel’s employment policies and
practices, including hiring, firing, discipline, staffing, compensation,
benefits, and all other terms and conditions of employment. If you accept a
position at this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.
Do you have a genuine vocation for service, a passion for hospitality, and the
ability to create memorable experiences from the very first point of contact? If
so, this position is for you!
We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa
Plaza, a property currently undergoing a full repositioning, located in the
heart of Madrid. We are seeking a proactive, detail-oriented professional with
excellent interpersonal skills, capable of combining hospitality, operational
efficiency, and excellence in customer relations.
Mission of the Role
To deliver an exceptional experience to every guest by ensuring a professional,
agile, and personalized service from arrival to departure. This position is key
to the hotel's daily operations, acting as the primary brand ambassador,
managing occupancy, room sales, billing, and payment processes, as well as
resolving incidents and special requests.
Key Responsibilities
- Guest Registration & Check-In: Perform guest registration and check-in
processes, ensuring a seamless and fluid experience upon arrival.
- Guest Relations: Provide personalized attention to guest needs and requests
throughout their stay.
- Communication Management: Efficiently manage internal and external telephone
calls, as well as hotel correspondence.
- Service Coordination: Coordinate additional services, including guest
transportation and parking control.
- Safety & Emergency Response: Handle emergency situations and monitor security
systems via the fire and alarm switchboard.
- Night Audit & Systems: Execute night audits and system backups during the
night shift.
- Check-Out & Billing: Assist guests with the check-out process, ensuring
accurate account settlement and billing.
- Concierge Services: Provide detailed information regarding hotel services,
local events, and cultural activities available to guests.
- Shift Handover & Reporting: Log incidents and communicate major events via the
shift logbook, with a specific focus on night shift occurrences.
Education: Bachelor’s Degree or Higher Vocational Training (Grado Superior) in
Hospitality Management, Tourism, or related fields.
Experience: 2–3 years of experience in similar roles within 4-star or 5-star
hotels.
Technical Skills: Proficiency in Microsoft Office Suite and hands-on experience
with Opera PMS (Mandatory).
Languages: Bilingual Spanish and Professional Working Proficiency in English.
Core Competencies: Strong customer and results orientation.
Soft Skills: Teamwork, effective communication, emotional intelligence,
attention to detail, stress management, and multitasking capabilities.
Availability: Flexibility to work rotating shifts.
Preferred: Prior experience within the Marriott International portfolio is
highly valued.
Impact: You will be part of a hotel undergoing a full repositioning, giving you
the opportunity to directly impact the experience of thousands of guests.
Environment: Enjoy a multicultural, dynamic work environment aligned with the
global standards of Marriott International. Development: Continuous training
through the learning and development platforms of both Marriott and Selenta
Group. Growth: Real opportunities for professional growth and career advancement
within the group. Marriott Benefits: Exclusive access to Marriott Bonvoy
benefits, offering preferred rates on hotels and experiences worldwide. Selenta
Benefits: Access to discounts across all Selenta Group properties
(Accommodation, F&B, and more). Culture: Join a leading hospitality company with
a professional, collaborative work environment focused on excellence.
Compensation & Contract: Flexible remuneration options, permanent contract
(contratación indefinida), and immediate start.
Salary as per collective agreement
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
“Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living legacy. With
the name that’s synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy true camaraderie
with a diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our associates. That’s
The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best version of you.
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