Sneaker Maker - Madrid

Golden Goose is a journey of love and authenticity, leading you to embrace your
true self, where tradition and innovation merge into timeless, one-of-a-kind
creations.

 

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

 

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG
items into distinctive pieces that resonate with client needs and identity. This
position is not just about crafting custom sneakers, it is an invitation to
inspire and deeply connect with clients, offering a personalized and empathetic
co-creation experience that fosters durable connections with the brand.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Co-create personalized GG products with the clients employing a variety of
drawing and illustration techniques;

Guide clients through a unique co-creation experience, maintaining the brand’s
values and storytelling throughout their journey in the store;

Play a proactive role in the sales process, aiming to meet business goals
through strategic cross-selling and up-selling. Support encompasses pre-sale and
post-sale activities (including inventory management and customer loyalty
efforts), contributing broadly to the store’s operations;

Ensure that customers are properly registered on the Golden App for effective
customer segmentation and profiling;

Maintain the co-creation area in good conditions adhering to our visual
merchandising standards;

Assist with store operational procedures, including opening/closing, inventory
management, and maintaining compliance with GDPR and health & safety standards;

Utilize IT and digital tools effectively to enhance business processes and
customer engagement (Golden App, Sales Force, Xstore, Stealth).


 

KEY REQUIREMENTS

Fluency in Spanish and English. Additional language knowledge will be considered
as a plus, reflecting our commitment to a diverse and inclusive workforce.

Sales Experience: previous experience preferably in retail/ Customer service
sector is considered as a plus.

Problem solving and time management skills

Artistic skills and hand-drawings abilities (marker, watercolor, acrylic
painting, little embroidery and basic sewing skills)

Empathy, solid communication and interpersonal skills, strong team attitudes

Flexibility to adapt to the evolving needs of the business and our customers.

High school degree at least (design field is preferable)

 

Location: Madrid

 

Please be informed that if your profile aligns with the role's requirements,
Golden Goose may rely on one of our recruiting partners to reach out to you. For
details on how we process your personal data, please refer to our Privacy
Policy:
https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039
Should you need any futher information, please feel free to get in touch
privacy@goldengoose.com.

We are an equal opportunity employer and passionately believe that our strength
lies in people youniqueness We encourage applications from individuals of all
backgrounds, experiences and perspectives. Because people are at the heart of
everything we do.