Descrição da Vaga
Golden Goose is a journey of love and authenticity, leading you to embrace your
true self, where tradition and innovation merge into timeless, one-of-a-kind
creations.
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
MISSION
The Sales Assistant (Style Maker) introduces the client to the Golden world,
explaining the heritage and the values of the Brand. The Sales Assistant (Style
Maker) is dedicated to crafting a complete and personalized Golden total look
for the clients, capturing their dreams and reflecting their personality. This
role is pivotal in achieving high levels of client satisfaction through a Golden
narrative, an exceptional service and by fostering enduring relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist customers in expressing their personality trough their ideal dream looks,
playing a pivotal role in achieving the store's business objectives, customer
satisfaction, and overall store success.
Engage actively in the sales process by providing comprehensive product
insights, recommending additional items, and implementing up-selling and
cross-selling strategies.
Cultivate and sustain positive customer relationships by making the clients feel
relevant in the Golden Family, embracing omnichannel practices, leveraging
digital tools and communication methods to ensure that customers receive
updates, recommendations, and personalized offers.
Actively contribute to the overall store presentation, maintaining appropriate
visual display and store standards, and ensuring that products are displayed
accordingly with the brand's image and standards.
Assist with store operational procedures, including opening/closing, inventory
management, and maintaining compliance with GDPR and health & safety standards
Utilize IT and digital tools effectively to enhance business processes and
customer engagement (Golden App, Sales Force, Xstore, Stealth).
KEY REQUIREMENTS
Fluency in Spanish and English. Additional language knowledge will be considered
as a plus, reflecting our commitment to a diverse and inclusive workforce
Minimum 1-3 years of relevant experience in luxury retail
Self-motivation with positive attitude and professional selling techniques
Good customers focus with strong presentation, interpersonal and communication
skills
Ability to monitor, catch and understand the most relevant industry trends and
good understanding of local market (online and offline)
Flexibility to adapt to the evolving needs of the business and our customers
Strong team player
Location: Madrid
Please be informed that if your profile aligns with the role's requirements,
Golden Goose may rely on one of our recruiting partners to reach out to you. For
details on how we process your personal data, please refer to our Privacy
Policy:
https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039
Should you need any futher information, please feel free to get in touch
privacy@goldengoose.com.
We are an equal opportunity employer and passionately believe that our strength
lies in people youniqueness We encourage applications from individuals of all
backgrounds, experiences and perspectives. Because people are at the heart of
everything we do.
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