Safety & Security Officer

Description
Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.

Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.

We are seeking part- and full-time Safety & Security Officers responsible for ensuring the safety and security of residents, staff, visitors, vendors, and property. This role serves as the first responder to emergencies and provides support to Independent Living residents as needed. Officers represent the community during each shift by delivering professional, courteous service while maintaining a calm, alert presence. This is an essential personnel position.

KEY RESPONSIBILITIES:
Conduct routine interior and exterior patrols to ensure safety of residents, staff, visitors, and property.
Monitor entrances, common areas, CCTV, and alarm systems for safety and security concerns.
Respond immediately to emergencies (medical, fire, security) and follow established protocols.
Serve as first responder to resident emergency call systems and coordinate with nursing or EMS as needed.
Assist clinical staff during resident emergencies when required.
Control and document building access, ensuring proper ID, visitor check-in, and credential verification.
Complete incident reports, logs, and shift documentation accurately and promptly.
Report safety hazards, suspicious activity, and incidents to management.
Provide dispatch support for emergency and non-emergency calls and coordinate response.
Support resident safety checks and campus-wide safety procedures.
Maintain a professional, calm, customer-service-focused presence at all times.
Perform other duties as assigned.
Requirements
REQUIREMENTS:
High school diploma or GED required.
Minimum of two (2) years related experience in security or safety.
Valid Virginia driver’s license with no restrictions.
Current First Aid and CPR certification required.
DCJS Armed or Unarmed Security Officer Certification required.
Strong communication and customer service skills.
Ability to respond quickly and remain calm in emergencies.
Basic computer skills for reporting, logs, and systems.
Ability to stand/walk for extended periods and perform patrol duties.
Flexible availability including nights, weekends, and holidays.
Must pass background check and pre-employment screening.
Ability to work independently and as part of a team in a 24/7 environment.
Comprehensive Benefit Package includes:
Medical, Dental, and Vision Insurance
Onsite Pharmacy & Convenience Store
Paid Time Off + 6 Paid Holidays
Employee Assistance Program (EAP)
Employer-Paid Life & AD&D Insurance
Employer-Paid Short- & Long-Term Disability
403(b) Retirement Plan w/ Employer Contribution
Tuition Reimbursement
Employer-Paid Certification Training
Legal Resources & Identity Protection Plan
**Benefits may vary by employment status.
EEO/D/V