Loan Servicing Clerk

Description
Loan Servicing Clerk
Kokomo, IN
$18-$20/hr - depending on experience


About First Farmers Bank & Trust
First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.
At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:
As a Loan Servicing Clerk, you play a critical role in supporting First Famers Bank & Trust’s mission of delivering exceptional financial services and fostering strong community relationships. This position assists department personnel in completing daily loan servicing duties including processing, updating, filing and maintenance of any incoming documentation pertaining to all bank loans. Provide customer assistance to both customers and FFBT staff. This role ensures compliance with all regulatory requirements and internal policies.

Duties
Implement and process loan account maintenance.
Maintain accurate loan documentation and new note tracking logs
Distribute interoffice mail
Process Credit Life and Disability insurance transactions and ensure proper loan system updates
Review and ensure accuracy of loan data within the core system
Process loan payoffs, paydowns, and rate changes
Support internal and external audits by gathering loan documentation
Ensure compliance with bank policies and regulatory requirements
Communicate with internal departments regarding loan servicing needs
Review reports for exceptions
All other job duties as assigned
Requirements
Minimum Qualifications
High School Diploma
Minimum of one year of banking or customer service experience
Experience working with Microsoft Office Suite
Preferred Qualifications
Experience with loan documentation
Associate’s or Bachelor’s degree in Business or a related field
Skills
Strong attention to detail with a high level of accuracy
Excellent communication and phone skills
Ability to handle sensitive information with confidentiality
Basic computer proficiency
Work Environment
Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 55 pounds as needed
Moderate business traveling
Benefits Overview:
At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness
Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement

Additional Benefits
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy