Loan Servicer

Description
Loan Servicer
Kokomo, IN
$20-$22/hr - depending on experience


About First Farmers Bank & Trust
First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.
At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:
Process work-flow in the loan department including; processing, updating, filing and all maintenance of any incoming documentation pertaining to all bank loans. Provide customer assistance; to both customers and FFBT staff.

Duties
Process loan maintenance, including rate changes, payment adjustments, payoffs, deferrals, and modifications
Accurately board all loan types on core system
Maintain accurate loan records and ensure all updates are properly reflected in the core system
Monitor and manage escrow accounts, including tax and insurance tracking and escrow analysis
Process loan payoffs and ensure accurate final balances and disbursements
Review and resolve discrepancies, exceptions, and customer account issues
Ensure proper documentation is maintained for all loan transactions
Support internal audits and regulatory reviews by providing requested information
Review daily, weekly, and monthly reports to identify and resolve exceptions
Process and track insurance (including CPI, Credit Life, and Disability where applicable)
Balancing of internal accounts
Assist with participation loans and related transactions, including funding and payments
Communicate with internal departments and customers regarding loan servicing requests
Ensure compliance with bank policies, procedures, and applicable regulations
All other job duties as assigned
Requirements
Minimum Qualifications
High school diploma
Minimum of two years of banking or customer service experience
Proficiency in Microsoft Office Suite
Preferred Qualifications
Prior experience in banking, mortgage, bookkeeping, or insurance industries
Associate’s or Bachelor’s degree in Business or a related field
Skills
Strong attention to detail with a high level of accuracy
Effective time management skills with the ability to meet deadlines
Work Environment
Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 55 pounds as needed
Moderate business traveling
Benefits Overview:
At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness
Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement

Additional Benefits
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy