Duty Manager (Saudi Nationality)

Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking a highly skilled and Guest-focused Duty Manager to join our team in Jeddah, Saudi Arabia. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.
Oversee and coordinate all aspects of hotel operations during assigned shifts
Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
Manage and motivate team members to maintain high performance standards
Handle guest complaints and concerns professionally and efficiently
Coordinate with various departments to ensure seamless communication and service delivery
Implement and enforce hotel policies, procedures, and safety regulations
Monitor and maintain cleanliness and presentation standards throughout the property
Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
Conduct regular inspections of public areas and guest rooms to maintain quality standards
Assist in training and developing staff to enhance their skills and knowledge
Handle emergency situations and make critical decisions when necessary
Prepare and submit daily reports on hotel operations and guest feedback
Collaborate with other managers to improve overall hotel performance and guest satisfaction
Qualifications
Diploma or Bachelor's degree in Hospitality Management or related field
Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role
Proven track record of delivering exceptional customer service and managing guest relations
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel property management systems and Microsoft Office suite
Ability to work flexible hours, including nights, weekends, and holidays
Strong problem-solving skills and ability to make quick, effective decisions
Detail-oriented with excellent organizational and multitasking abilities
Cultural sensitivity and understanding of local customs in Saudi Arabia
Fluency in English; knowledge of Arabic is a plus
Familiarity with local regulations and hospitality standards in Saudi Arabia
Ability to remain calm and professional under pressure
Commitment to maintaining high standards of cleanliness and presentation
Adaptability to changing situations and ability to work in a fast-paced environment
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time