Treasury Management Analyst

Job Summary

Provides guidance and mentoring on the day-to-day activities of Treasury
Management customer onboarding/implementation teams. Optimizes the customer
set-up experience and implements comprehensive treasury product and technical
solutions for Synovus Bank commercial cash management customers. Partners
closely with sales and product associates to recommend and communicate change
leading to increased efficiencies throughout the department. Assists with
leading a high performing team. Works closely with the Treasury Management sales
team and customers to interpret customer requirements, design custom solutions,
and be accountable for end-to-end implementation processes for all treasury
products and services.

Job Duties and Responsibilities

* Provides guidance and mentoring to the implementation and on-boarding team
work assignments for new and existing services, including maintenance. Serves
as primary onboarding escalation contact for team and internal partners,
providing guidance to resolve customer issues. Assists in the development of
new processes or procedures in tandem with internal and external partners.
* Serves as the onboarding subject matter expert for team and partners
providing process and product knowledge. Maintains knowledge of latest
internal product changes and shares accordingly with the team and partners.
* Builds strong relationships with business unit partners including sales,
operations, legal, compliance, risk management, audit, customer care,
front-line bankers to ensure timely and efficient delivery to commercial
customers.
* Provides support for ideas created by the Implementation Director to support
integrated communications strategies and go-to-market initiatives.
* Serves as an engaged resource for the team to assist with client requests to
add or modify TPS services including input of enrollment forms,
troubleshooting in partnership with operations and partnering with sales
and/or product to have efficiency process in the implementation of associated
services.
* Provides new hire training, mentoring and in the moment coaching to less
experienced team members.
* Each team member is expected to be aware of risk within their functional
area. This includes observing all policies, procedures, laws, regulations and
risk limits specific to their role. Additionally, they should raise and
report known or suspected violations to the appropriate Company authority in
a timely fashion.
* Performs other related duties as required.

The information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees assigned to
this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive
work environment.

Qualifications

Minimum Education:

* High School diploma or equivalent

Minimum experience:

* Five years of Treasury Management or related experience such as retail or
commercial operational banking experience with emphasis on opening new
accounts.

Required Knowledge, Skills, & Abilities:

* Knowledgeable in all cash management product offerings (e.g. Remote Deposit,
Lockbox, ACH, Wires, Business Online Banking platforms, Information
Reporting, Positive Pay, Direct Transmission Services)
* Working knowledge of commercial deposit and Treasury Management applications,
products and services
* Skill putting together and managing project plans and directing individuals
to successfully complete high-profile client implementations while meeting
operational SLAs
* Ability to develop stakeholder and relationship plans and drive successful
activation
* Strong communication skills with the ability to effectively communicate
verbally and in writing
* Strong organizational skills and attention to detail
* Strong customer service skills with a high degree of sensitivity to customer
concerns
* Ability to work under pressure and manage multiple tasks
* Analytical skills and the ability to review data with the utmost detail
* Proficiency using banking systems and applications
* Proficiency using Microsoft Office software products