Technical Support Specialist (m/f/d)

About us
We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.

We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team?

We are currently looking to fill a full-time Technical Support Specilaist (m/f/d) position at our Dortmund site.
Your mission
Responsibility for providing technical, cross-site support to field service colleagues at the second-level support stage, as well as ensuring the consistent implementation of the service escalation process
Regular coordination with Service Management to assess and track escalated service cases
Driving and implementing continuous improvements in service quality and efficiency in an international environment
Proactive initiative and commitment to the development of data-driven analysis instruments and tools
Defining, developing and delivering technical training
Responsibility for the availability, completeness and provision of service-related documentation and information
Collaboration on development projects with the aim of ensuring the smooth introduction of new products and technologies into global service and support
Supporting and, where necessary, leading projects
Your Qualifications
A university degree in engineering or a natural science subject
Several years’ experience working with ultra-high vacuum and/or high-voltage components in a cleanroom would be an advantage
Excellent planning, organisational and communication skills, both written and spoken, in German and English
Experience in data science, ideally in the field of statistical process control
Good IT skills, e.g. in Office applications, Linux, database management and analysis software
A confident individual who is motivated to continuously develop their technical and methodological skills.
Willingness to undertake occasional regional and international (including overseas) business travel
Why us?
Structured training
Partnership cooperation
Diverse personnel development measures and development prospects in a growing global organization
Bike leasing offers
Contribution to job ticket
Home office arrangements
Contact person
Cornelia Donndorf, HR Specialist Recruiting
Konrad-Adenauer-Allee 8, 44263 Dortmund

Telephone: +49 231 95004-282

Are you looking for exactly that? Then apply now on our site! Please note that we can only accept online applications with PDF attachments.