Service Technician

Description
Job Title: Copier Service Technician
Department: Service
Reports to: Branch Service Manager
FLSA Status: Non-Exempt: 8:00am – 5:00pm, Monday – Friday (40 hours per week)
Summary:
Maintain a territory, set up and install new equipment, perform equipment maintenance, resolve technical issues and provide customers with training and support.

Essential Duties and Responsibilities:
Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers
Set up and install printers, copiers, scanners and copier software
Provide routine service maintenance on printers, copiers, scanners and fax machines
Troubleshoot, resolve, diagnose and repair equipment
Service a full field of assigned territory
Demonstrate the ability to connect and print from laptop computer
Perform duties with professionalism, respect customers’ environment while providing excellent quality of work and maintain customer satisfaction
Ensure the timely and accurate preparation of reports.
Properly maintain inventory, parts, tool bag and support equipment
Keep informed of latest technologies, new products and other technical developments
Coordinate service activities with dispatch, field personnel, management, sales personnel and customers.
Provides assistance to management as required.

Requirements
Physical Requirements
Must be able to carry at least 30 to 50 lbs.
Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment
Driving company vehicle to customer locations


Qualifications:
High School diploma or GED
Experience with service and maintenance of copiers, printers and fax machines
Valid driver’s license and clean driving record
Time management skills and ability to work independently while producing an exceptional quality of work
Customer relations skills
Analytical thinking, troubleshooting and problem solving skills