Senior Client Manager

About us
At Design Bridge and Partners, part of WPP, we design brands with the power to move. Pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 17 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, we are united in our ambition to achieve real impact for our clients’ brands benefiting their business, people and the planet.
With expertise across brand strategy, brand design, brand engagement and brand effectiveness our clients across the world include NASA Artemis, Unilever, Coca-Cola, Diageo, Mastercard, Intel, HSBC, Tencent, Twitch, Heineken, Reckitt and the BBC.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About the role
The Senior Client Manager role at Design Bridge and Partners involves supporting the Client Director in managing strategy and design projects, with a focus on nurturing and maintaining excellent client relationships at the brand manager level.
About you
Responsibilities
• Demonstrate an understanding of the client’s business, brands, and markets. Question briefs, seek out additional information and understand requirements independently.
• Pro-active client servicing – anticipating client’s needs, planning ahead to make sure they are met.
• Brand/Project management – to support the client director in managing projects day to day, adding energy and initiative to help inspire the team and to ensure the most effective and efficient way of working.
• Build trusted relationships with clients, and your internal team through excellent commercial, resource and project management.
• Brief, scope, plan and deliver projects that are effective, profitable and enable the highest standards of work, with minimal support.
• Demonstrates solid project management and best practice operational effectiveness, across multiple workstreams from start to finish.
• Accurately manage and support all aspects of the day-to-day finance admin, and reporting.
• Deliver timely and accurate revenue forecasts, which resource can be planned against.
• A good understanding of the commercial value of the work and demonstrate this through creation of budgets for projects with minimal support. Ability to provide clear rationale and narrative to clients to obtain budget approval.
• Actively aware of profitability, consistently monitors utilization and realisation data to ensure your projects are running as efficiently as possible. Identify actions to address issues.
• Be willing to take on fresh challenges in new business as a way of developing new skills and broadening your experience.
• Support the client leadership team and other colleagues in new business activity, acting as principal contact for prospective clients, from initial contact, creds, tissue sessions, pitching, follow ups and commercial negotiations, with limited support.
• Understand the business’s broader offer and collaborate outside your immediate team.
• Build respectful and supportive relationships with the creative and strategy leads.
Why us?
We’re passionate about our people and their careers. We’ll help you develop your skills and provide you with outstanding benefits. So you’ll have a chance to make your mark on our future, as we make a mark on yours. We’re proud to be the world’s most awarded brand design agency, with 28 Cannes Lions to our name and Creative Review Annual’s Most Creative Design Agency of the Year 2024. You’ll get to take new projects to award-winning potential, as part of a connected team of brilliant, tenacious people right by your side and across the world.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Design Bridge and Partners, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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