Retail Data & Insights Analyst (Client Facing)

Job Description
We are looking for a Retail Data & Insights Analyst to join our team in Bulgaria, with primary focus on supporting one of our clients, one of the biggest brand in the Retail sector, while also contributing to the wider retail client portfolio.
This is a junior to mid-level role, ideal for someone with strong analytical and communication skills who is eager to grow within client service and retail consulting. The role focuses on client support, insight delivery, and execution excellence, with limited direct sales responsibility.
RESPONSIBILITIES:
Client Support & Relationship Management
Support the day-to-day management of the account ensuring high service quality and responsiveness
Build strong working relationships with client stakeholders
Contribute to client satisfaction and retention
Support senior team members in client engagements and strategic discussions
Analytics & Insights Delivery
Extract, analyze, and interpret data to generate actionable insights
Prepare reports, presentations, and deliverables for clients
Translate data into clear, structured storytelling
Support the design of analyses to address client business questions
Execution & Project Coordination
Ensure timely and high-quality delivery of recurring and ad-hoc projects
Coordinate with internal teams (operations, data science, offshore teams)
Track deliverables and follow up on open client requests
Support internal processes to ensure smooth project execution
Consultative Support
Assist in identifying insights on market trends and performance drivers
Support recommendations on category, pricing, and promotional strategies
Contribute to client presentations and meetings
Client Enablement
Support training of clients on tools and data usage
Help clients better understand insights and how to use them in decision-making
QUALIFICATIONS:
1–3 years of experience in FMCG, retail, market research, or analytics roles
Strong analytical mindset with attention to detail
Good communication and presentation skills
Eagerness to learn and grow in a client-facing environment
Strong organizational and coordination skills
Ability to work collaboratively and manage multiple priorities
Good knowledge of Excel & PowerPoint
Familiarity with data analysis and reporting tools
Comfortable working in a data-driven environment
Fluent in Bulgarian and English
Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Career Site Team: Customer Success
Compensation: EUR 15100 - EUR 17895 - yearly