Receptionist

Description
About the Company
Cohen Law Group is a recognized leader in first-party insurance litigation. We are dedicated to providing exceptional service to our clients while advocating tirelessly on their behalf. Our firm is built on a foundation of leadership, respect, teamwork, and a commitment to maintaining a healthy work-life balance for our employees.
“It’s About Justice” is more than just a slogan—it is the guiding principle of our firm. Developed by our founder, Harvey V. Cohen, this motto reflects our mission and the values that drive our work each day. We are aggressive and zealous advocates for our clients’ rights, known for our tenacity and dedication. At the same time, we never lose sight of what matters most: our clients come first.

Position Overview
The Front Desk Receptionist is the first point of contact for all clients and visitors, setting the tone for a professional and welcoming office environment. This role is responsible for managing the front desk, handling incoming communications, and ensuring smooth daily operations within the firm.
The ideal candidate is highly organized, personable, and detail-oriented, with the ability to multitask in a fast-paced legal setting. This position plays a critical role in supporting attorneys and staff by coordinating schedules, assisting with client intake, and maintaining efficient office workflow, all while handling sensitive information with the highest level of confidentiality.

Job Duties
Greet clients and visitors in a professional and courteous manner
Answer and direct incoming phone calls; take accurate messages
Manage front desk operations, including mail distribution and processing outgoing mail
Maintain a clean, organized, and professional reception area
Handle confidential information with discretion
Provide administrative support to legal staff as needed
Support all front desk functions including client and guest interactions

Requirements
Prior experience in a receptionist, administrative, or customer service role (legal office experience preferred)
Strong communication and interpersonal skills
Professional demeanor and appearance
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office and basic office technology
Ability to handle sensitive and confidential information
Bilingual (English/Spanish)

Work Environment and Physical Requirements
This role operates in a professional office setting. The employee routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work environment is generally quiet to moderate in noise level. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. Ability to focus and perform detailed accounting tasks for extended periods.

Schedule/Hours
Cohen Law Group Business hours are:
Monday through Thursday: 8:30 am – 5:30 pm
Friday: 8:30 am – 4:30 pm

Benefits
For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement
Cohen Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.