Product Owner - Retail

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

easyJet is evolving its In-Flight Retail capability into a fully product-led model, focused on maximising ancillary revenue, enhancing onboard customer experience, and empowering crew through reliable, intuitive technology.

As our Technical Product Owner, you’ll own the long-term vision, strategy and performance of IFR technology platforms. This includes onboard retail systems, crew applications, payment services, stock and supply chain integrations, reporting tools and associated APIs.

You’ll have the opportunity to travel across the easyJet network and act as a single point of product ownership within the IFR technology squad, balancing commercial ambition with technical sustainability. They work cross-functionally with Commercial, Cabin Services, Finance, Operations and Architecture to ensure the IFR ecosystem evolves in line with business strategy and customer expectations.

This is a full time, permanent opportunity based in Luton! (Hybrid Working)

What you’ll be doing
Define and maintain the IFR product vision aligned to ancillary revenue strategy and customer experience ambitions
Own and evolve a clear product roadmap focused on value, outcomes and measurable impact
Use data, insights and stakeholder feedback to shape product direction
Balance innovation with operational stability and regulatory compliance
Accountable for IFR product performance metrics (e.g. revenue per passenger, conversion, payment success rate, usability, system uptime)
Prioritise initiatives based on business value, risk reduction and customer impact
Lead quarterly and sprint-level outcome planning aligned to product strategy
Continuously evaluate product effectiveness and iterate based on data
Own and maintain a clearly prioritised, outcome-driven backlog
Ensure user stories are value-led and aligned to measurable goals
Provide clarity and direction to the squad on what problem is being solved and why
Accept completed work against defined success criteria
Maintain a strong understanding of IFR system architecture, integrations, devices and payment platforms
Partner with Architects to manage technical debt, resilience and scalability
Ensure security, compliance and governance standards are embedded in product evolution
Oversee integration strategy with third-party suppliers and internal systems
Act as the primary interface between Commercial, Cabin Services and Technology
Build strong, trust-based relationships across business functions
Enable empowered squad decision-making within clear product guardrails
Champion agile product principles and continuous improvement



What you’ll bring to the team
Proven experience operating in a product-led Agile environment
Experience owning product vision, roadmap and backlog
Strong commercial and analytical mindset
Ability to define product outcomes and measurable success metrics
Experience working with cloud-based platforms (preferably AWS)
Understanding of APIs, system integrations and relational databases
Experience working with third-party vendors and integrated platforms
Strong stakeholder engagement and influencing capability
Experience in airline, travel, retail or payments environments and managing digital or onboard retail platforms
Understanding of POS, mobile device management and payment technologies
Experience scaling products across multiple markets or operational environments
Knowledge of the low-cost airline business model and ancillary revenue drivers
Previous experience in a technical role (e.g. Developer, Technical BA, Systems Analyst or similar)
What we can offer you
Competitive base salary
Up to 20%25 bonus
25 days holiday
BAYE, SAYE & Performance share schemes
7%25 pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits
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