Processing Unit Officer

Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.
The Processing Unit Officer is responsible for managing certification processes, including handling complex cases and escalations, and the timely and accurate issuance of Certificates of Conformity (CoC) in line with business rules, contractual requirements, and quality standards.
Job Description
Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
Manage certificate processing, issuance, and related file handling
Ensure certificates and registrations are processed in accordance with contract requirements and business rules
Deliver prompt and professional certification services to meet client expectations
Maintain high levels of quality and productivity.
Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures
Build and maintain strong working relationships with clients and affiliates
Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms
Prepare and issue certificates within defined KPI timelines and contractual requirements
Ensure timely follow-up and collection of payments for issued reports and certificates
Stay updated on operational procedures and policy matters
Handle client and affiliate queries in a timely and professional manner
Support day-to-day operational coordination activities
Maintain proper filing, archiving, and record-keeping systems
Maintain invoicing records and tracking sheets (where applicable)
Qualifications
Bachelor’s degree or equivalent qualification in IT, Science, Commerce, or a related field.
Strong communication and interpersonal skills.
Fluent in English; additional languages are an advantage.