Performance & Metrics Analyst

 
Do you want to shape the future of green energy?
Service > Global Service Operations > Plant, Cyber & Digital Operations
The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data-driven performance insights, and supports automation and continuous improvement.
Responsibilities

Service Performance Measurement: Define, monitor, and maintain KPIs and service metrics for OT service delivery across centralized functions and regional delivery teams
Reporting & Insights: Develop dashboards, scorecards, and recurring performance reports for operational reviews and governance forums, providing clear visibility into service health, trends, and risks
Data Quality & Standards: Ensure accuracy, completeness, and consistency of performance data by defining data standards, validations, and quality controls across OTSM, monitoring, and reporting tools
Trend & Root‑Cause Analysis: Analyze performance patterns, recurring issues, bottlenecks, and degradation risks to identify improvement opportunities and support forward-looking decision-making
Tooling & Automation Support: Support configuration and integration of OTSM platforms, monitoring tools, and data pipelines; enable automation of data collection and reporting to reduce manual effort and improve reliability
Decision Support & Continuous Improvement: Provide actionable insights to Service Delivery, OTSM, and leadership teams to support service stability, efficiency improvements, and risk reduction initiatives

Qualifications

Education: Bachelor's degree in engineering, Information Technology, Data Analytics, Operations Management, or a related discipline
Experience: 3+ years in performance management, service operations analytics, or operational reporting within OT, IT, or industrial environments
Experience working with global and regional delivery models and service‑oriented organizations
Technical & Analytical Skills: Solid experience with data analysis, KPI frameworks, and performance reporting
Practical knowledge of OT/ITSM tools, monitoring platforms, dashboards, and data visualization solutions
Domain Knowledge: Understanding of OT service delivery concepts, ITIL‑aligned service management processes, and operational constraints in industrial environments
Fluency in English (both written and spoken)

Competencies

Structured & Quantitative Thinking: Demonstrated ability to interpret complex operational data, identify trends, and translate numbers into meaningful insights
Data Governance & Quality Mindset: Disciplined approach to data accuracy, consistency, and standardization across tools and teams
Service & Operations Understanding: Solid understanding of service performance drivers, SLAs/SLOs, and end‑to‑end service delivery in OT environments
Tool Proficiency: Ability to work effectively with ITSM, monitoring, CMDB, and reporting tools to enable reliable performance measurement
Communication & Visualization: Clear communication of insights through dashboards, reports, and narratives tailored to both operational and leadership audiences
Collaboration & Coordination: Ability to work cross‑functionally with Service Delivery, OTSM, ROC/SOC, and regional teams to enable data‑driven improvement
Continuous Improvement Orientation: Focused on identifying optimization opportunities and supporting automation and maturity improvements in performance management

What we offer
We offer an exciting job in an international environment. You'll be working in a fast-growing team that is playing a central role in growth across the wind energy sector. We put emphasis on developing both personal and professional skills. In return, we expect you to contribute consistently to achieving results.
Additional Information
This is a hybrid position based in Madrid, Spain or Lisbon, Portugal; and requires up to 20 days of travel per year.
We will be reviewing applications on a rolling basis, therefore, early applications are encouraged. To apply for this opportunity, please submit your CV in English.
Please note: We reserve the right to amend or withdraw this job posting at any time.
 Our commitment to a fair hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB StatementAt Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUDIt has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About VestasVestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.