Operations Specialist

Description
AdaptHealth Opportunity – Apply Today!

About AdaptHealth
At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference
Commitment to Our People – Support, Development, and Advancement Opportunities
Competitive Compensation and Incentives
Comprehensive Total Rewards & Benefits
Industry-Leading Care & Innovation
Responsible Environmental Stewardship

About the Role
Operations Specialist - Driving
The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance.

Core Responsibilities
Support regional operations through workflow improvement, training, and process optimization
Review and process documentation, including insurance verification, authorizations, and order accuracy
Navigate EMR systems to enter, track, and validate patient and authorization data
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
Collaborate with teams and leadership to resolve issues and communicate trends
Maintain knowledge of payer guidelines, products, and services to ensure compliance
Assist with training materials, onboarding, and cross-functional support
Participate in projects to refine processes and enhance operational performance
Meet quality and performance metrics while managing multiple priorities
Deliver, set up, and educate patients on home medical equipment as needed
Perform patient assessments and follow-ups to support care and compliance
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
Safely operate company vehicles for equipment delivery
Perform other duties as assigned

Why You’re the Best Fit
High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
Valid and unrestricted driver’s license
One (1) year of relatable work experience required
Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
Ability to multi-task in a fast paced environment
Proficient computer skills, Microsoft Office and healthcare systems are a plus
Comfort learning new technologies and navigating multiple systems
Ability to work independently while following established procedures and directives

Total Rewards & Benefits Program
Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan
*Applicable waiting periods apply


Requirements Disclosure
Company conducted Background Check is required for all roles
Company conducted Motor Vehicle Record Check is required for driving roles
Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Ready to Make an Impact?
If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!