Membership Executive (Upselling/ Inside Sales) - Mandarin Speaker

Company Description
Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.
Job Description
We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.
Duties include (but are not limited to):
Market management and development:
Manage our existing APJ market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
Use available data to drive targeted actions to achieve objectives
Improve and implement:
Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them
Communicate:
Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
Communicates value to customers on regional initiatives
Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
Share best practices, success stories and lessons learned with global colleagues
Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience
Be pro-active:
Identify and suggest process improvements to improve team efficiency
Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
Identify additional revenue opportunities to develop the rated company offering
Represent the voice of the rated customer within EcoVadis
Qualifications
Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
Passion for excellent customer service
Comfortable dealing with unhappy customers
Ability to interpret data to identify actions
Profesional fluency in Mandarin and English as a must
Digital marketing experience a plus
Comfortable presenting to large groups
Team player
Autonomous and proactive
Experience with Salesforce or CRM software preferred
Comfortable working in a fast paced, high-growth environment
Enthusiasm and motivation to improve customer experience
Proactive in suggesting, designing and implementing ideas and improvements
Additional Information
Location: Hong-Kong - Hybrid (8 days a month from the office)
Start date: ASAP
Full time contract
Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Medical Aid coverage in accordance with company policy
Employer MPF Contribution will be paid by EcoVadis
Work Model: Hybrid Work Model
Remote work from abroad policy
Dental Benefits
Life & Accident Insurance
Paid employee volunteer day