Mall Service Desk

Position: Mall Service Desk Representative
Company Overview:
Our portfolio includes Twin Towers Mall in prime locations at Sheikh Zayed.
We are committed to providing exceptional customer service and creating a welcoming and enjoyable shopping environment for our customers.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Mall Service Desk Representative. In this role, you will be the first point of contact for customers and will be responsible for providing excellent service and support to ensure a positive shopping experience.
Key Responsibilities:
- Greet and welcome customers as they enter the mall, providing a warm and friendly atmosphere
- Assist customers with inquiries, complaints, and requests in a timely and professional manner
- Act as a liaison between customers and mall management, addressing any issues or concerns that may arise
- Provide information about the mall, its stores, and services to customers
- Handle cash transactions, including processing payments and issuing refunds
- Maintain a clean and organized service desk area
- Collaborate with other mall staff to ensure a smooth and efficient operation
- Participate in training and development programs to enhance knowledge and skills
- Adhere to all company policies and procedures, including security and safety protocols
Qualifications:
- Fresh Graduates
- Previous customer service experience in a retail or hospitality setting is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Availability to work flexible schedules, including evenings, weekends, and holidays
We Offer:
- Competitive salary
- Comprehensive benefits package, including health insurance and paid time off
- Opportunities for career growth and development within a dynamic and growing company
- A supportive and collaborative work environment where your contributions are valued and recognized
If you are passionate about delivering exceptional customer service and thrive in a fast-paced and dynamic environment, we would love to hear from you. Apply now to join our team at Kasrawy Group and be a part of creating unforgettable shopping experiences for our customers.