IT Help Desk Specialist

Description
Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!

What You’ll Be Doing:
Providing onsite technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Responding to questions from customers seeking help either via email, in person, or over the phone
Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
Performing other related duties as assigned


Requirements
What You’ll Need To Be Successful:
Regular, reliable attendance
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Must be available for varying shifts depending on customers’ needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Bilingual a plus

About us:
Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment—we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.

What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.