Housekeeper

Description
Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.

Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.

We are seeking highly qualified part- and full-time Housekeepers to join our team in providing exceptional service to our residents and staff. The ideal candidates will have experience in senior living environments such as long-term care, assisted living, or memory support, along with a passion for serving older adults.

Housekeepers are responsible for performing assigned cleaning and housekeeping duties throughout the facility in accordance with established quality, safety, and service standards.

KEY RESPONSIBILITIES:
Perform daily, weekly, and scheduled deep-cleaning tasks in resident rooms, bathrooms, common areas, and healthcare spaces.
Disinfect high-touch surfaces regularly to support infection control and resident safety.
Respond promptly to housekeeping requests and service calls from residents and staff.
Ensure resident rooms are maintained in a clean, orderly, and comfortable condition while respecting privacy and personal belongings.
Follow proper procedures for handling and disposing of waste, including regulated or potentially hazardous materials.
Maintain cleaning carts, equipment, and supply storage areas in a clean, organized, and safe condition.
Restock housekeeping supplies and linens in assigned areas as needed.
Report maintenance issues, safety hazards, or equipment concerns to appropriate departments promptly.
Support infection control and outbreak response cleaning procedures as directed by management.
Assist with laundry services as needed, including sorting, washing, folding, and delivering linens and personal laundry.
Follow safety procedures when using cleaning chemicals and equipment, including proper labeling and PPE use.
Maintain professional and respectful interactions with residents, families, visitors, and staff at all times.
Assist with room turnovers and special cleaning projects as assigned.
Attend required training sessions and participate in ongoing housekeeping and safety education.
Requirements
REQUIREMENTS:
High School Diploma or GED required.
At least one (1) year of housekeeping experience required; CCRC, long-term care, or senior living experience preferred.
Knowledge of infection control, sanitation standards, and safe cleaning practices in healthcare/senior living environments.
Ability to follow established procedures, safety protocols, and regulatory guidelines consistently.
Strong attention to detail and ability to maintain high cleanliness standards in resident rooms and common areas.
Excellent communication and interpersonal skills with a service-oriented, resident-focused approach.
Ability to work independently and as part of a team in a fast-paced environment.
Compassionate, patient, and professional demeanor when working with older adults, including memory care residents.
Knowledge of proper use of cleaning chemicals and PPE.
Ability to prioritize tasks and respond to changing needs.
Physically able to perform duties, including standing, walking, bending, lifting up to 50 lbs., and pushing carts.
Flexibility to work weekends, holidays, and overtime as needed.
Comprehensive benefit package includes:
Medical/Dental/Vision Insurance
Paid Time Off + Six Paid Holidays
Employee Assistance Program (EAP)
Employer Paid - Basic Life & AD&D Insurance
Employer Paid - Short-term and Long-term Insurance
403(b) Retirement Savings Plan w/ Employer Contribution
College Tuition Reimbursement
Employer Paid - Certification Training
Legal Resources & Identity Protection Plan
*Benefit offerings vary according to employment status.
EEO/D/V