Field Service Technician

Description
We are seeking a Field Service Technician to provide installation, training, and ongoing support for our packaging equipment at customer sites. This role serves as the primary point of contact between Spee-Dee and our customers after equipment has shipped.
When not traveling, this position will be based out of our headquarters in Sturtevant, WI to test and verify new machines prior to shipment.

Why Join Spee-Dee?
Industry-leading packaging equipment
Hands-on technical work with travel variety
Strong customer interaction and autonomy
Opportunity to grow technical expertise
Key Responsibilities
Install, train, and support new and existing equipment at customer locations
Serve as the primary customer contact post-installation
Troubleshoot and repair mechanical and electrical issues
Document service activity, reports, and customer interactions
Travel up to 75% domestically with occasional international travel
Requirements
· 3+ years of field service or relevant technical experience
· High school diploma or GED required
· Strong electro-mechanical troubleshooting skills
· Ability to diagnose and resolve technical issues independently
· Strong communication and customer service skills
· Proficiency with computers for service reporting
· Ability to work a flexible schedule and travel as needed
· Experience with packaging or filling equipment strongly preferred