Expeditor Representative

Description
ABOUT ABBY'S

Abby’s Catering has delivered one-of-a-kind culinary and hospitality services since 1980. We proudly serve private aviation, corporate, and high-end clients where precision, timing, and professionalism are essential. Our team supports private aircraft operations by ensuring every order is executed accurately, safely, and on time.

POSITION SUMMARY

The Private Aviation Expediter Manager is responsible for overseeing the preparation, coordination, and delivery of catering orders for private aircraft and select corporate clients. This role manages daily logistics, supervises delivery drivers, and ensures operational efficiency while controlling labor and cost of goods sold (COGS).
The ideal candidate thrives in a time-sensitive aviation environment and demonstrates strong leadership, organization, and attention to detail.

KEY RESPONSIBILITIES

Order Expediting & Quality Control
Oversee accurate preparation and packaging of catering orders for private aircraft
Ensure all orders meet presentation, quality, and aviation service standards prior to dispatch
Communicate with culinary and front-of-house teams to manage special requests, dietary needs, and last-minute changes

Logistics & Delivery Operations

Manage daily delivery schedules and routing to FBOs, private terminals, and hangars
Coordinate with aviation staff and clients to ensure secure access and on-time delivery
Supervise delivery drivers, assign routes, monitor performance, and conduct training as needed
Team Leadership & Labor Management
Oversee staffing schedules and labor utilization to ensure proper coverage while controlling overtime
Promote a professional, accountable, and team-oriented work environment
Provide coaching and performance feedback to team members

Inventory & Cost Control

Support inventory tracking and ordering processes to reduce waste and optimize COGS
Work closely with culinary and procurement teams to forecast needs based on upcoming flight schedules
Compliance & Safety
Ensure adherence to food safety, sanitation, and workplace safety standards
Ensure all drivers comply with company driving policies and applicable DOT regulations
Maintain standards for clean driving records, background checks, and drug testing

Mission and Core Values

At Abby’s Catering, our mission is to deliver exceptional service with precision, professionalism, and pride. We are committed to excellence by living our C.A.T.C.H. core values every day:
C – Communication: Clear, timely, and respectful communication across teams, clients, and partners
A – Accountability: Taking ownership of our work, our standards, and our results
T – Teamwork: Supporting one another to deliver seamless service in a fast-paced aviation environment
C – Consistency: Maintaining the highest standards of quality, safety, and presentation—every order, every time
H – Hospitality: Delivering service with professionalism, care, and attention to detail