Director Of Residence, Raffles & Fairmont The Red Sea

Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.
Job Description
Raffles The Red Sea is seeking an exceptional Director of Residence to lead and oversee all residential operations at our luxury resort destination in Umluj, Saudi Arabia. In this pivotal leadership role, you will be responsible for delivering world-class residential experiences while maintaining the highest standards of service excellence that define the Raffles brand. You will drive operational efficiency, foster a culture of excellence, and ensure every resident enjoys an unparalleled lifestyle experience.
Oversee all aspects of residential operations, including housekeeping, maintenance, concierge services, and guest relations
Develop and implement strategic initiatives to enhance resident satisfaction and loyalty
Lead, mentor, and motivate a diverse team of residential staff, fostering a culture of excellence and continuous improvement
Manage residential budgets, control costs, and optimize resource allocation while maintaining premium service standards
Ensure compliance with all operational policies, safety regulations, and Raffles brand standards
Monitor and analyze key performance indicators to drive operational excellence and identify improvement opportunities
Cultivate strong relationships with residents, addressing concerns promptly and proactively
Collaborate with other departments to create seamless, integrated experiences for residents
Implement and maintain quality assurance programs to consistently exceed guest expectations
Represent the residential division in strategic planning and organizational initiatives
Stay current with luxury hospitality trends and best practices to maintain competitive advantage
Qualifications
Minimum 8+ years of progressive experience in luxury hospitality management, with at least 3 years in a director-level or equivalent leadership position
Proven expertise in residential operations management or property management within ultra-luxury environments
Strong track record of leading high-performing teams and developing talent
Exceptional customer service orientation with a demonstrated commitment to exceeding guest expectations
Advanced proficiency with property management systems and hospitality technology platforms
Strong financial acumen with experience managing significant operational budgets
Excellent communication, interpersonal, and presentation skills
Strategic thinking and problem-solving abilities with a decisive, action-oriented approach
Knowledge of luxury hospitality standards and best practices
Preferred: Experience with Raffles properties or similar ultra-luxury resort brands
Preferred: Familiarity with Middle Eastern hospitality market and cultural awareness
Preferred: Experience managing residential communities or mixed-use properties
Preferred: Relevant hospitality management certifications or professional designations
Additional Information
Understanding of Ultra-Luxury guest expectations and brand alignment.
experience in project coordination, scheduling, and document control during pre-Opening stages.
Experience in pre-Opening is a must.
A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.

Job-Category: Executive & Hotel Management
Job Type: Permanent
Job Schedule: Full-Time