Director of Payments Operations

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
About the Role
We're looking for a Director of Payment Operations to own end-to-end payment execution and formalize how Papaya runs payments for both B2B and B2C - building the operations engine each flow needs to scale reliably.
Key Responsibilities
Own end-to-end payment execution.
Streamline payment operations engine for B2B and B2C.
Build key KPIs, reporting, processes, controls, and tooling to support payment operations at scale in the AI era.
Collaborate cross-departmentally with teams such as GTM, Product, Finance, and others.
Own payment SLAs; act as escalation point for delays and complex payment issues.
Drive real-time visibility into payment status, funding health, and failure rates.
Drive AI transformation of the department.
Build and lead a high-performing global payment ops team.

Requirements
10+ years in payment operations, managing execution at scale.
Direct experience with both B2B and B2C payment flows.
Track record building/formalizing payment ops function.
Cross-functional experience with treasury, banking, product, engineering, compliance.
Strong grasp of payment rails, cross-border/FX, and payments regulation.
Data-driven; AI/automation mindset.
Strong executive communication skills.
Fintech / global payroll / EOR-AOR background a plus.

Nice to have
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