Digital Member Center Agent

Description
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:
Bi-weekly 401(k) Match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer-paid Short and Long Term Disability coverage
Pet Insurance
Health Advocacy Support
Generous Paid Time Off
12 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses
Employee Discount Program for travel, shopping, restaurants, etc.
… and more
Requirements
Digital Member Center Agent — Help members, anywhere they are.
We’re looking for a Digital Member Center Agent who enjoys helping people, solving problems, and using technology to deliver exceptional service. The Digital Member Center Agent supports members and potential members through phone, email, video, and other digital channels while promoting digital adoption and meeting performance goals.

What the Digital Member Center Agent Will Do
Provide member and potential member support through phone, email, video, and other digital channels
Complete daily transactions, answer questions, and resolve issues using a one-stop resolution approach
Troubleshoot card and bill payment concerns
Identify needs and recommend Credit Union products and services that improve member engagement
Safeguard member information through strong verification, confidentiality, and fraud awareness
Support member communications (welcome packets, birthday letters, loan letters) and participate in community events
What Success Looks Like for the Digital Member Center Agent
Exceptional service aligned with the Credit Union’s Core Values
Meeting or exceeding key performance indicators (KPIs)
Accurate, timely support with minimal errors
Consistent relationship selling and solution-based conversations
What We’re Looking For in a Digital Member Center Agent
High school diploma or GED
1–3 years of customer service or related experience (financial services preferred)
Strong communication skills, including on-camera professionalism
Comfortable using multiple systems and digital tools
Self-motivated, goal-driven, and eager to exceed expectations

At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.