Digital Marketing Assistant

Description
Lyons Magnus leads the food industry with creativity and innovation, crafting top-quality products across all manufacturing phases, from raw materials to marketing. With over 2000 diverse items for industrial ingredient and food service sectors, Lyons caters to leading restaurant chains nationally and internationally.

At Lyons, our diverse and talented staff is the heart of our organization. We foster a thriving work environment where employees are engaged in shaping both the company's and their own future.

We're looking for a motivated, hands-on Ecommerce Marketing Assistant to join our growing team. This is a unique opportunity for someone early in their career who wants to build real experience across the full ecommerce stack—from digital paid advertising and listing strategy to day-to-day operations, product data, and customer support. You'll have meaningful ownership across multiple channels from day one, with room to grow.

Pay: $21.00–$26.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Remote
Travel: Approximately 10%

Requirements
Core Responsibilities:
Assist in building and managing Amazon PPC campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display
Support the development and execution of paid advertising strategy on Amazon with a focus on ACoS, ROAS, and revenue growth
Pull and analyze weekly performance data for assigned SKUs (sales, sessions, conversion rate) and share findings with the ecommerce lead
Assist in developing and refining product listings, A+ content, and brand store assets on Amazon
Support broader DTC digital marketing initiatives including email campaigns, promotions, and product launches
Assist with loading copy and images to Amazon and DTC storefronts; QA live pages for accuracy and compliance
Monitor listing health (suppressed listings, Buy Box status, content errors) and resolve issues with Amazon support and internal teams
Maintain accurate product metadata including titles, bullets, descriptions, images, UPCs, and GTINs
Manage product feed updates and GDSN entries; validate distributor and digital catalog data for accuracy
Coordinate with Creative and QA teams to ensure on-platform assets match approved images and copy
Monitor Seller Central daily including orders, messages, shipments, stranded inventory, and returns
Track inventory levels across Amazon and Shopify; flag reorder needs and support restocking coordination with the fulfillment team
Coordinate with the fulfillment team on routing and inbound prep
Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional, solutions-focused approach
Handle order management on Shopify and Amazon Seller Central including refunds, replacements, and escalations
Respond to Amazon A-to-Z claims and customer messages in accordance with platform guidelines
Build and maintain a customer FAQ and standardized response library for consistent, efficient support
Surface recurring customer issues and product feedback to inform operational and marketing decisions

Knowledge, Skills and Abilities:
Familiarity with Amazon Seller Central including order management, customer messaging, and Amazon policy familiarity
Working knowledge of Shopify for order management and customer account resolution
Analytical mindset with the ability to pull reports, interpret performance data, and make iterative recommendations
Strong written and verbal communication skills; professional and empathetic tone for customer interactions
Highly organized, detail-oriented, and comfortable following and building SOPs
Self-directed; able to manage multiple workstreams and prioritize in a fast-paced environment
Proficiency with Google Workspace and/or Microsoft Office (Excel/Sheets: VLOOKUP, filters, pivot basics)
Proactive problem solver who asks the right questions and escalates when necessary

Required Qualifications:
Class work or internship experience in digital marketing, ecommerce, or a related role
Strong written communication skills and a professional tone for customer-facing interactions

Preferred Qualification:
Experience managing Amazon PPC campaigns; familiarity with Sponsored Products, Sponsored Brands, or DSP
Experience with tools such as Helium 10, Jungle Scout, or comparable Amazon analytics platforms
Previous work in CPG, nutrition, or regulated consumer products
Familiarity with Google Ads, Meta Ads, or other paid digital channels
Demonstrated experience with Amazon Seller Central and/or Amazon Advertising (PPC) in a professional context

Additional Information
Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements.
To learn more about Lyons Magnus, LLC its products and core values, visit www.lyonsmagnus.com or follow us on Instagram or LinkedIn
Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
*This organization participates in E-Verify.