Customer Service Representative

Description
O’Rourke Sales Company has an opportunity for a Customer Service Representative to join our Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about www.orourkesales.com.

O’Rourke Sales is an Equal Opportunity Employer.
Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O’Rourke Sales Company Customer Service Department to support company’s sales agenda.

Job Responsibilities:
Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service.
Operate our computer-based systems to enter order entries quickly and accurately.
Respond to high-volume emails accurately and professionally
Collaborate with Purchasing, Accounting, returns and warehouse staff.
Solve customer problems and find the best possible solutions.
Communicate professionally on the telephones with many customers and sales representatives.
Maintain customer relations through timely services

Requirements
Job Qualifications:
Proficient in Microsoft Office Products
1+ years’ experience in Customer Service
Knowledgeable with composing emails to customers professionally
Self-starter
Able to multi-task
Organized with attention to detail
Able to handle deadlines in a timely manner
Ability to work within a team
Demonstrates the ability to take initiative and problem solve
Reliable attendance and work history
Effective verbal and written communication skills
Ability to prioritize and manage multiple assignments