Customer Care Manager FOOD

Company Description
We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.
Job Description
This is a Customer Care Manager job, not only people management but also handling own responsible countries in terms of operation.
Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation.
Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery.
Handle for spare part process, Modernization order and FS offer process.
Interface for customers for spare part inquiries.
Follow up open quotes, inquiries and payment.
Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP.
Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes.
Support the parts identification with technical teams.
Work with the purchasing team and factory to determine prices and delivery time.
Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction.
Monitor the status and control schedule internally and externally to meet timeline.
Maintaining correct master data. Document and leverage important customer information across departments.
Qualifications
Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team.
Good experience with ERP systems (SAP is preferred) and MS Office
Very good English, both spoken and written. Knowledge of other languages is an advantage
Excellent in Thai communication
Detail-oriented and excellent problem-solving skills
Strong customers orientation
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team environment
Good team player with ability to support colleagues
Additional Information
Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team.
Good experience with ERP systems (SAP is preferred) and MS Office
Very good English, both spoken and written. Knowledge of other languages is an advantage
Excellent in Thai communication
Detail-oriented and excellent problem-solving skills
Strong customers orientation
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team environment
Good team player with ability to support colleagues

Functional Area (career page): Other
Working hours: Full-time
Legal Entity: Syntegon Technology (Thailand) Co., Ltd.