CUSTOMER CARE CENTER REP

Description
Position Summary
The Customer Care Center Representative serves as a primary point of contact for customers through phone and digital channels. This role delivers prompt, friendly, and accurate service while building strong relationships and supporting the bank’s mission of providing an exceptional financial experience.
Essential Duties & Responsibilities
Answer incoming customer calls and digital inquiries in a professional, courteous, and timely manner
Assist customers with account inquiries, transactions, online and mobile banking support, and general banking questions
Resolve customer concerns efficiently, escalating issues when appropriate
Educate customers on bank products, services, and digital tools
Identify opportunities to deepen customer relationships by referring appropriate products or services
Follow all bank policies, procedures, and regulatory requirements
Work collaboratively with branch staff and other departments to ensure seamless customer service
Protect customer confidentiality and comply with all security standards
Knowledge, Skills & Abilities
Strong communication and active listening skills
Ability to remain calm and professional in a fast-paced environment
Customer-focused mindset with strong problem-solving abilities
Basic computer skills and comfort navigating multiple systems
Attention to detail and accuracy
Ability to work independently and as part of a team
Experience
Banking, call center, or customer service experience preferred
Community banking experience a plus
Work Environment & Physical Requirements
In-branch (not remote)
Prolonged periods of sitting and computer use
Ability to handle a high volume of calls
Why Join Us
We’re a community bank committed to relationships, trust, and service. Our Customer Care Center plays a key role in supporting customers and branches while delivering the personal service that sets us apart.
Requirements
Drivers License
Cell Phone