Consumer Assistant Mail Clerk

Description
*In-office*

Now Hiring Full Time Consumer Assistance Mail Clerk

POSITION DESCRIPTION: The Consumer Assistance Mail Clerk plays a vital role in ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.

ESSENTIAL DUTIES AND RESPONSIBILITY:
Receive, open and sort all incoming mail (paper, fax) related to consumer accounts
Accurately scan all incoming correspondence and faxes in accordance with standard procedures
Identify and assign the correct account numbers to all incoming correspondence
File all scanned documents into the correct working queues based on priority
Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols
Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified.
HOURS: In-office, Monday-Friday 8:30a-5:30p EST
Requirements
Experience in collections or a call center preferred
General knowledge of computers, Microsoft office experience preferred
Excellent written and verbal communication skills
Ability to multitask and work with various computer systems both internal and external
Strong written and verbal communication skills
Demonstrated ability to be a team player and work well with peers, superiors and subordinates
Demonstrated ability to adapt to changes with ease
High school graduate or equivalent