AVP Shelter Advocate

Description
Shelter Advocate
YWCA Mission Statement
YWCA Rock County is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.
Alternatives to Violence (AVP)
YWCA Alternatives to Violence provides safe, confidential, and sensitive services to domestic violence victims and their minor children, sexual assault victims and their minor children and victims of human trafficking through a 24-hour helpline and text line, emergency shelter, supportive case management services, legal advocacy, and support groups for residents, walk-in clients and community members.
Job Summary
The Adult Advocate/ Case Manager is responsible for providing crisis support along with information and referral(s) to helpline callers and share in shelter responsibilities. As services are provided 24/7/365, this position is specific to weekends, evenings and overnights.
Major Responsibilities:
Answer the Helpline and text line, document the information appropriately and collaboratively work with the team to respond
Respond to and work collaboratively with law enforcement jurisdictions in regards to Lethality Assessment Program, safety planning and make appointments as requested by case managers.
Monitor the security system, including cameras, doors and gate.
Conduct in-take process for new residents which may include facility tour, review of expectations, filling out necessary intake paperwork, logging any medications, communicating to other staff, etc.
Assist in providing support and services to shelter residents, as needed.
Assist residents in complying with shelter expectations.
Follow shelter procedures regarding documentation of resident activities and concerns, etc.
Record in staff & client log to enhance communication between staff during each shift, includes data entries.
Report any maintenance issues to the program director.
Continue to participate in applicable training, including trauma informed care and crisis work
Attend staff, departmental, and other YWCA meetings as assigned.
Maintain familiarity with YWCA goals, mission and programs.
Other duties as assigned
Reports to
Program Director of Crisis Services and Empowerment
Hours
Hourly specifically weekends, evenings & overnights.
Compensation
NON-EXEMPT Full Time position, 100% FTE. Benefits as described in YWCA personnel handbook.
YWCA Rock Cause-Driven Leadership Competencies:
Community: Demonstrates a commitment to improving lives and securing futures with themselves and others. Effectively communicates the benefits and impact of YWCA efforts. Ensures community engagement. Ensures the voices of the community are heard.
Values: Models and teaches YWCA values. Reinforces YWCA values within the organization and the community. Incorporates values into the organization’s vision and strategies.
Diversity, Equity, Inclusion: Develops strategies to ensure staff and volunteers reflect the community. Champions inclusion activities, strategies and initiatives. Develops and implements intentional systems of DEI throughout the organization.
Relationships: Builds relationships to create community. Builds and nurtures strategic relationships to enhance support for the YWCA. Develops relationships with influential leaders to impact and strengthen the community.
Communication: Demonstrates active listening. Seeks to understand, asks questions. Communicates to obtain buy-in and support of YWCA goals. Communicates to engage and inspire people within and outside the YWCA
Developing Others: Provides others with feedback, coaching, guidance and support. Provides. tools and resources for the development of others. Ensures that a talent management system is in place and executed effectively.
Decision Making: Provides others with frameworks for making decisions. Integrates multiple thinking processes to make decisions. Possesses penetrating insight and strong strategic and critical thinking skills.
Innovation: Involves the community and seeks input in the development of policies, programs and activities. Invests resources in well-designed innovation initiatives.
Project Management: Develops plans and manages best practices through engagement of team. Ensures executions of plans. Creates a structure to deliver organization-wide results to achieve objectives.
Finance: Effectively creates and manages budgets. Develops and implements stewardship strategies.
Quality Results: Holds staff accountable or high- quality results using a formal process to measure progress. Assigns clear accountability and ensures continuous improvement. Determines benchmarks and ensures appropriate leadership to meet objectives.
Self-Development: Shares new insights. Fosters a learning environment embracing diverse abilities and approaches. Creates a learning organization.
Flexibility: Creates positivity in self and fosters it in others to support change. Partners to create positive change in the community.
Requirements
Qualifications
Educational training and/or life-experience based knowledge of the dynamics of domestic violence and sexual assault.
Strong communication and organizational skills.
Ability to work in collaboration with philosophically and culturally diverse and under-served populations.
Dependable, non-judgmental, flexible and able to work in a high stress environment.
Demonstrated ability to work as part of a team, be a creative problem solver.
YWCA is committed to recognizing and valuing diversity and strives to create a work place in which diversity is intentionally developed and celebrated. YWCA will not accept any intolerant or discriminatory behavior – especially that related to race, color, national origin, citizenship, religion, pregnancy, gender, sexual orientation, gender identity, disability, genetic information, military status, political belief or any additional characteristic protected by applicable law.
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time