Assistant Property Manager

Description
People’s Self-Help Housing (PSHH) is seeking a compassionate and organized Assistant Property Manager to support daily operations at its Pismo Terrace property, a 50-unit tax-credit affordable housing community in Pismo Beach. The role involves assisting with property management duties, including tenant relations, maintenance coordination, and compliance with housing regulations. The property serves low-income households, formerly homeless individuals, and transitional-age youth, and includes supportive onsite services and resident amenities such as a community room, laundry facilities, and accessible housing units.

With a mission to build affordable homes and site-based services that offer opportunities to change lives and strengthen communities, People's Self-Help Housing is the longest-serving nonprofit organization on California’s Central Coast. We serve low-income working families, farm workers, seniors, and veterans, and we provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis Obispo, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.

This is a full-time position (40 hours per week, 5 days per week). The initial schedule is 8:00 AM–5:00 PM during the training period, a transition to a 1:00 PM–10:00 PM schedule may be required based on business needs. Flexibility to support a later schedule as needed is preferred.

Salary DOE, with a very competitive benefit package including:
Employer-paid Medical/Dental/Vision, LTD/STD
Pension Profit Sharing Plan
Paid Vacation, Holidays and Sick Time
Employer investment in professional education and employee wellness
An excellent supportive staff and work environment.
Responsibilities
Be an on-site presence while the Resident Manager is away from the office.
Answer the telephone and record accurate phone messages. Respond to incoming requests for materials (applications, maintenance requests, etc.)
Handle on-site emergencies appropriately while on duty by contacting vendors for emergency maintenance issues and contacting appropriate law enforcement agencies for criminal activity.
While on duty, take maintenance requests that are not of an emergency nature for submittal to the resident manager(s).
Assist tenants with issues brought to the office.
Report to the resident manager(s) on any incidents, calls, and maintenance needs which occurred while on duty.
Other reasonably related business duties as assigned by the resident manager(s) and/or Property Manager.
Assist with giving notices for inspections, attending inspections, and completing work orders.
Assist with the move-in, annual certification, and interim certification processes.
Keep the waiting list updated on Yardi.
Keep records, files, and office in order.
Respond in a timely manner to requests for information via phone or email.
Assist in conducting monthly resident events.
Assist with the monthly rent process.
Build positive relationships with residents and coworkers.
Requirements

Must have strong communication skills, both verbally and in writing, Spanish language is required.
Must have strong listening and interpersonal skills.
Ability to manage confidential information in a sensitive manner.
Ability to maintain cultural sensitivity when working with the public and our staff.
Ability to type 45+ words per minute.
Ability to work independently, with minimum supervision.
Proven record of meeting deadlines and manages multiple priorities.
Strong understanding of the Microsoft Office Suite, program planning and creation of event and program materials (brochures, flyers, etc.)
Experience Requirements
Previous experience in an office administration position and office setting
Property management experience is a plus
Education Requirements
High school graduate or G.E.D.
Physical Requirements
May have to sit, stand, and/or walk for long period of time.
May have to reach, squat, bend, and/or lift office-related objects.