AI Adoption & Transformation Operations Associate

Getnet Payments is looking for a data & AI transformation professional, execution-oriented and highly structured, to join the AI Transformation team as AI Adoption & Transformation Associate, based in Madrid.
WHAT YOU WILL BE DOING
The AI Adoption & Transformation Operations Associate will support the operational backbone of Getnet's AI transformation, ensuring adoption of global AI products, governance follow-up, portfolio visibility and coordination of financial, people, legal and compliance topics across the organization.
You will be responsible for:
Supporting the adoption and rollout of global AI products and capabilities across Getnet, coordinating readiness, owners, blockers and next steps.
Maintaining the AI transformation portfolio, ensuring initiatives have clear status, owner, value logic, risks, dependencies and executive visibility.
Coordinating AI inventory and governance follow-up, helping business owners complete required information and evidence.
Consolidating and coordinating AI-related inputs for budget, financial follow-up and value-management discussions, ensuring clear visibility for AI leadership while working in partnership with Finance as the functional owner.
Acting as the coordination point for AI-related people, legal, compliance, risk and technology dependencies, ensuring requirements, approvals and follow-ups are properly structured with the respective functional owners.
Preparing executive reports, decision materials and follow-up trackers for AI leadership, global forums and local sponsors.
Facilitating communication, training, knowledge sharing and responsible AI adoption across countries, business domains and functional teams.
Reducing operational friction for AI leadership by structuring priorities, actions, owners and escalation points with discipline and clarity.
WHAT WE ARE LOOKING FOR
4-6+ years of experience in transformation, strategic PMO, business operations, AI/data adoption or digital initiatives, ideally in payments, fintech or banking.
Strong ability to coordinate multidisciplinary stakeholders across business, technology, finance, HR, legal, compliance and global teams.
Good understanding of AI, GenAI, analytics, automation and responsible AI concepts; technical depth is a plus but not the core of the role.
Experience structuring portfolios, operating cadences, executive reports, action logs and decision materials for senior stakeholders.
Comfortable managing ambiguity, chasing owners, simplifying complex topics and protecting leadership time.
Excellent communication skills in English and Spanish; Portuguese is a strong plus.
Proactive, reliable, hands-on and ownership-driven, with strong organizational discipline and business judgment.
WHY JOIN US
Work in a global AI-first transformation where adoption, governance and value delivery are critical to Getnet's future operating model.
Contribute to strategic initiatives that scale AI products, responsible AI practices and agentic ways of working across payments.
Collaborate with international teams across Santander Group, Getnet countries, business domains and enabling functions.
Gain strong exposure to senior leadership while helping turn AI strategy into disciplined execution and measurable business impact.