Account Manager

Description
* Please note that this is a hybrid position based out of our Bell Works office, requiring four days per week in the office and one day per week working remotely. Depending on business needs, additional in-office days may be required.

Position Summary
The Account Manager is responsible for managing a portfolio of mid-tier and small wholesale accounts, developing strong relationships with existing retail partners, and prospecting for new business opportunities. This role manages sales across three brands — Carhartt, School, and adidas — ensuring each seasonal collection is represented effectively to buyers. It combines account management, customer success, and sales responsibilities, including presenting collections, attending trade shows, overseeing order fulfillment, and providing post-sale support. Reporting to the Sales Manager, the Account Manager acts as a trusted advisor to retail partners, ensuring assortments drive sell-through and accounts receive exceptional service.

Responsibilities
Develop and maintain strong client relationships while prospecting new business opportunities.
Present seasonal collections to buyers in showrooms, at trade shows, and in client meetings — highlighting product features, pricing, and competitive advantages.
Build and manage long-term accounts, fostering trust-based partnerships that drive retention and growth.
Stay in regular contact with buyers (check-ins, order follow-ups, seasonal planning) to ensure customers feel supported year-round.
Consistently meet or exceed assigned sales targets.
Monitor performance at retail, collect feedback, and provide after-sale support to increase retention and repeat orders.
Attend trade shows and customer meetings to promote the brand and drive account development.
Oversee the order book to ensure accurate, on-time shipments; proactively communicate delays or issues to customers.
Collaborate with marketing, operations, and warehouse teams to execute promotional campaigns, merchandising strategies, and fixture programs.
Onboard new accounts onto the B2B ordering platform, provide training for adoption, and collaborate with IT to enhance functionality based on customer feedback.

Skills & Requirements
3–5+ years of sales, account management, or wholesale experience in apparel, consumer goods, or related industry (children’s apparel a plus).
Strong knowledge of wholesale/retail sales cycles, showroom selling, and trade show environments.
Proven ability to build and maintain long-term client relationships and act as a trusted advisor to retail partners.
Demonstrated success in meeting or exceeding sales quotas.
Strong presentation, communication, and negotiation skills.
Highly organized; experience managing order books or pipelines with accuracy.
Collaborative approach with ability to work cross-functionally across marketing, operations, and logistics.
Problem-solving mindset; adept at resolving backorders, size challenges, or fulfillment delays.
Proficiency in Microsoft Excel and comfort guiding customers through B2B ordering systems.
Flexibility to travel for client meetings, showroom appointments, and trade shows.

Education & Qualifications
Bachelor’s degree in business, Marketing, Fashion Merchandising, or related field (preferred).
Equivalent combination of education and relevant experience considered.

Reporting Structure
Reports to: Sales Manager
Direct Reports: None